Cancellation policy
Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you – who is not the carrier – took possession of the goods.
To exercise your right of withdrawal, you must inform us
Valera Commerce Management - FZCO
IFZA Business Park, Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates
by means of a clear declaration (e.g., by email or postal mail) of your decision to withdraw from this contract.
You may use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
In no event will you incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Exclusion or Expiration of the Right of Withdrawal (Hygiene & Health Protection)
The right of withdrawal does not apply to the following goods, provided that the legal requirements of § 312g para. 2 no. 3 BGB (German Civil Code) are met in each case:
- Oils and other liquid care products (cosmetics) that are delivered sealed and are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
- Opened or used oils and liquid care products are therefore excluded from return, as contact with skin, air, or applicators can impair their integrity, stability, and hygienic safety.
- Hair styling products (e.g., straighteners, hair dryers, curling irons, or brush attachments) that come into direct contact with hair and skin during use. Even after a single use, hair, skin particles, or styling residues can accumulate in delicate components and openings; therefore, hygienic reprocessing for resale is not possible.
Important note:
Once a product has been opened or used and the conditions of § 312g para. 2 no. 3 BGB are met, the right of withdrawal no longer applies.
Your statutory warranty rights remain unaffected by this.
Return of Goods
You must return or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of the withdrawal.
Please contact us at info@mybley.com before any return to receive the correct return address.
The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.